Terms and Conditions

Terms

Website Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Website Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Boost Promotions web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Boost Promotions web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Boost Promotions at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Website Disclaimer

The materials on Boost Promotions web site are provided “as is”. Boost Promotions makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Boost Promotions does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Website Limitations

In no event shall Boost Promotions or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Boost Promotions Internet site, even if Boost Promotions or a Boost Promotions authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Website Revisions and Errata

The materials appearing on Boost Promotions web site could include technical, typographical, or photographic errors. Boost Promotions does not warrant that any of the materials on its web site are accurate, complete, or current. Boost Promotions may make changes to the materials contained on its web site at any time without notice. Boost Promotions does not, however, make any commitment to update the materials.

Website Links

Boost Promotions has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Boost Promotions of the site. Use of any such linked web site is at the user’s own risk.

Website Terms of Use Modifications

Boost Promotions may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Website Governing Law

Any claim relating to Boost Promotions web site shall be governed by the laws of New Zealand without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

In General

This agreement sets out the terms that apply to the relationship between you (and “your”) and Boost Promotions Limited (“we”, “us” and “our”), a New Zealand owned business.

If we fail to enforce any of the terms of this agreement, it will not be deemed to be a waiver of any of the rights or obligations we have under this agreement.

If any dispute arises between you and us we must be notified within seven (7) days. If the dispute relates to delivery, then we must be notified within three (3) days. Any product the subject of a claim must not be destroyed or removed from the delivery address until we have inspected the product or waived such right.

If any of these terms are determined to be invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining terms will not be affected. This is the entire agreement superseding all prior agreements, representations and warranties. Any instructions we receive from you will be subject to this agreement. On occasions we may outsource (contract out) part of the work required to produce the products and services. You agree to pay for all amounts due in connection with the outsourcing. If required by us, you will store a product in such a way that it can be identified as provided by us.

You agree that all documentation related to this agreement may be served on you by email. Changes to these terms will be published on our website.

Products & Services

Our “Products and services” and “product(s)” means and includes, without limitation, all goods and inventory (whether separate, attached to something or performed work on), services and out of pocket expenses provided to you by us and identified:

in any account, financial agreement, application, order form, packing slip, wholesale list, email, supply request, quote, marketing plan, invoice, statement or other document issued by us to you, which are deemed to be incorporated into and form part of this agreement; or

as ours by marking or a manner of storage enabling them to be identified as ours.

The price for products and services is the cost as agreed between you and us from time to time including all out of pocket expenses. You agree to reasonable changes in the price of products and services at any time. If no price is stated in writing or verbally agreed, the products and services will be deemed to be provided at the cost that we provide those products and services at the time of the transaction.

Warranties

Manufacturer’s warranties apply to products not manufactured by us. If you are in trade, you agree that the Consumer Guarantees Act 1993 does not apply. Subject to any obligation to you under the Consumer Guarantees 1993 and the Carriage of Goods Act 1979, if we are deemed to be liable to you for any loss or damage of any kind, arising from the provision of services to you, including consequential loss, whether suffered or incurred by you or another person or entity and whether in contract or tort or otherwise, then it is agreed by you, that our total liability is limited to the value of the products and services provided to you.

We are not liable for delay or failure to perform our obligations if the cause is beyond our control.

Delivery and Returns

Delivery Information

Orders placed via your online store before 2pm each business day will be dispatched the same working day and delivered within 1-2 working days to the North Island and 2-5 working days to the South Island. Orders received during a weekend will be processed on the following Monday morning. All deliveries are sent out via standard courier service unless otherwise requested. An urgent 3 hour courier service is available within Auckland only. A 3 hour urgent freight rate of $15.00 inclusive of GST will apply.

We will always endeavour to process and dispatch your order within the times specified. However, we cannot be responsible for delays caused by courier companies or other external issues outside of our control. If an item is out of stock you will be advised of this and the product/s will be placed on backorder. You have the right to change or cancel any backordered products.

For non-stock or ad hoc customised orders delivery lead times are generally 7-10 working days provided the item is available locally. All lead times will be advised at the time of confirmation of the ad hoc orders. Sometimes we can work miracles and we can often turn around jobs in shorter lead times of 3-5 working days but please contact your Account Manager or salessupport@boostpromotions.co.nz for confirmation of delivery dates before placing your order.

Freight Charges

Auckland Local $6.00
Short Haul (Whangarei to Hamilton) $7.00
Long Haul (Upper North Island and lower North Island, including Coromandel) $8.75
Nationwide $10.75

Payment

We accept Visa and MasterCard for all online purchases. Online credit card payments are securely transferred via the online store using DPS Payment Express. We also accept On Account Purchase Order Numbers for online orders.

Returns Policy

We pride ourselves on high quality products and service. We have a quality control procedure in place for all of our products to ensure that what you order and receive meets our high quality standards. However if you do receive an order which is faulty or goods received are incorrect please call us on 0800 230 430 or +64 9 485 3208 or email us at salessupport@boostpromotions.co.nz to arrange a replacement or refund as per the policy below.

Faulty Merchandise Returns Policy

Products purchased online can be returned if they are faulty, and the fault did not arise through any misuse, abnormal use or negligent use of the product. Please ensure you retain your invoice as proof of purchase. We will only refund the delivery fee if the products are determined to be faulty after assessment, and the fault did not arise through any misuse, abnormal use or negligent use of the product.

Boost Promotions must be contacted prior to returning faulty merchandise – you can call us on 0800 230 430 or +64 9 485 3208 otherwise email salessupport@boostpromotions.co.nz

Goods considered to be faulty will be replaced at the discretion of Boost Promotions.
Faulty merchandise must be returned within 10 working days from receipt of order.
Faulty merchandise returns will only be accepted when accompanied by a copy of the packing slip and/or invoice.
Replacement merchandise will be sent at Boost Promotions cost.
If we are unable to replace the faulty merchandise a full credit will be issued.

All other returns are subject to the policy below:

Goods for credit or exchange must be returned within 10 business days from receipt of order, and be returned in the condition they were received i.e. unworn, unsoiled and in the original packaging with all neck labels, swing tags and packaging attached.

Returns will only be accepted when accompanied with a copy of the packing slip and/or invoice.
For merchandise being returned for reasons other than faulty goods i.e. the wrong size or colour etc., the return method will be at the cost of the purchaser.
On return a credit will be issued, excluding freight charges.
Replacement merchandise (excluding faulty goods) must be re-ordered from Boost Promotions and will be treated and charged as a new order.
Any replacement product sent will incur new freight charges.
Any special requests for sizes not within the normal size range will incur additional costs and will not be accepted for return unless faulty.

Return Address

Boost Promotions
11b Douglas Alexander Pde
Rosedale
Auckland 0632
New Zealand

Attention: Returns

Any returns received without the appropriate paper work will not be processed.

Disclaimer

This site provides general information about Boost Limited and the products and services we offer. We reserve the right to change, delete or move any of the material on the site at any time without notice. Boost Limited shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from the site, your use of or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of action.

By using this website, you acknowledge that you have read and understood the above terms and conditions.

Secure Payment

When you send a payment to us, you are providing an authorisation to process your payment and complete the transaction. The payment may be held as pending until we processes your payment. There may be some delay processing your payment. In such an instance, your authorisation will remain valid for up to 7 Days. The name that will appear on your statement will be Boost Promotions Limited and all charges will be in New Zealand Dollar (NZD$).

We reserve the right to add interest on any amount you owe after the due date at a rate of 2.5% per month or part month; any expenses, including debt collection and legal costs, that we incur as a result of enforcing any of our rights contained in this agreement; without set-off, deduction or counterclaim; and a deposit when required.

We may require to hold a credit card for services, and if so, we may also require a payment bond, at an agreed amount, to be deducted from your credit card. You agree to us allocating any payment received from you towards any invoice on your account, if no allocation is made, then payment received will be used to preserve the maximum value of our security interest in the products. We accept Visa and Mastercard credit cards only.

Goods will not be delivered until payment has cleared via Bank Transfer or Credit Card, unless the payment type is on Account. In this instance invoice due for payment is 20th of the month following delivery.

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and we are PCI compliant. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

You are welcome to contact us at any time to access and update your personal information or to opt out of receiving further communications. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Unless your consent is withdrawn in writing, you agree to us disclosing any of your information:

to give effect to or enforce our obligations under this agreement or a finance agreement; or
when authorised by you or required by law;
to assess your credit worthiness.
we will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
we will make readily available information about our policies and practices relating to the management of personal information.
we are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.